- Improved payment success by 8%, adding ₹42 Cr TPV / month through orchestrator tuning.
- Ran QA for PayLater, Pay-in-3, UPI, Cards, NetBanking; shipped 4+ releases as interim QA lead.
- Built Databricks-based success dashboard with automated alerting into PagerDuty.
- Automated reconciliation + settlement reports via Python, Databricks, SMTP & FTP pipelines.
- Led 150+ P0/P1/P2 incidents, coordinating engineering swarms to keep uptime at 98.9%.
Professional Summary
Driving seamless payment lifecycles from integration to insights
SaaS · PaaS · BNPL Expertise
Specialized in API integrations, orchestrator analysis, and platform reliability for Simpl, Zuora, and high-growth merchants. I collaborate with product, engineering, and partner teams to resolve multi-tenant issues without breaking velocity.
Data-driven troubleshooting
Adept with OpenSearch, Kibana, Databricks SQL, Metabase, and Postman to transform log noise into actionable fixes, automate reporting, and deliver customer-grade visibility.
150+
Critical incidents resolved while holding SLA and CSAT.
30%
Reduction in repetitive tickets after authoring API docs & SOPs.
50%
Cut manual reporting through automated reconciliation pipelines.
Experience
End-to-end ownership across payment reliability and SaaS support
- Supported 200+ global clients (Zoom, Cisco, DAZN) with 96% CSAT & perfect SLA delivery.
- SME for Zuora OneID (SSO/SAML); authored runbooks and troubleshooting guides boosting team speed.
- Owned incident bridges across APAC / EMEA / US ensuring mission-critical event uptime.
- Resolved 15+ complex billing & payment cases daily using REST, SOAP, AQUA, Kibana telemetry.
- Hands-on PCB testing, high-voltage DC systems, and instrumentation calibration.
- Blockchain & IoT research across Seoul and Chennai labs, focusing on architecture & sensor networks.
- Deep RL internship applying Python to control problems; foundation for automation mindset.
Capabilities
Technical stack and collaboration toolkit
Payments & Integrations
- Payment Gateway Integration · Simpl Checkout · Shopify
- Zuora Billing / Payments / Orders / Workflows
- PayLater · Pay-in-3 · Razorpay Optimizer · Juspay orchestration
APIs · QA · Automation
- REST, SOAP, JSON, CURL, SMTP, FTP
- Postman automation suites · API contract testing
- Python scripting · Advanced SQL · Databricks pipelines
Monitoring & Collaboration
- OpenSearch, Kibana, Grafana, Sentry, Telemetry, Metabase
- PagerDuty, Zenduty, JIRA, Confluence, Zendesk
- Cross-functional stakeholder management & incident comms
Research & Publications
Building for the future of Blockchain, IoT & Intelligent Monitoring
Hyperledger Architecture for IoT & Supply Chains
Book chapter in Blockchain for Information Systems Engineering, Springer, 2021. Explores Hyperledger-based trust layers for multi-party logistics.
Read on Springer / ScholarIoT, WSN & Smart Monitoring
Published four papers spanning IoT crime reporting, structural health monitoring, wireless sensor networks, and tactical health tracking via “Soldier Strap”.
Explore on ResearchGateRecognition & Growth
Certifications · Leadership · Continuous Learning
Certifications
- Product Management · LinkedIn · 2024
- Zuora Billing Administrator · 2023
- Customer Support Specialist · 2022
Leadership & Community
- Core member · Zuora Wellness & Fitness Club
- IQAC Committee · Vel Tech University
- Innovation Challenge finalist · AICTE, DST & TI India (2019)
Professional Development
- Neural Networks & Deep Learning · Coursera
- Application of Geoinformatics · ISRO
- MATLAB Grader Coding Contest · Participant
Get in Touch
Let's collaborate on resilient, scalable payment experiences
Email
rajnikantk0710@gmail.com
rajnikant@rajnikantkushwaha.com.np
Phone
+91 77398 08595
Location
Bengaluru · India (Serving global teams)
Profiles
Domain: rajnikantkushwaha.com.np · Served via Cloudflare
Availability
Open to senior technical support, payment reliability, or solution engineering mandates.
Send a brief